Shipping & Returns

We know how excited you must be to receive your order. That's why we work incredibly hard to ship your order quickly, accurately and professionally each and every time.

SHIPPING

Most orders ship by Canada Post Expedited Parcel but we're happy to send by Purolator or UPS Ground upon request. Need faster service? Give us a call, we'd be happy to arrange. Yes, we ship from Canada!

Flat Rate Shipping Rates

Orders between $0.00 - $25.00, $15 flat rate
Orders between $25.01 - $99.99, $20 flat rate
Orders over $100 - $10 flat rate

• We ship from Thunder Bay, Ontario, smack dab in the middle of Canada.
• Most orders process and ship within 1 business day by Canada Post Expedited Parcel. Orders received by 12 noon EST often ship same day!
• The transit time for most orders is 2-5 business days. Isolated and rural areas may take longer. Need it faster? Give us a call at 1-888-998-0030 and we'll happily quote and arrange overnight, expedited shipping using Purolator or UPS.
• Please make sure to include your full shipping address AND phone number using a standard format. Missing phone numbers, incorrect or partial addresses can result in long delays, lost shipments and returned orders.
• Orders are insured in case of damage or loss.
• Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped.

RETURNS

Changed your mind? No problem. If you’ve changed your mind within 30 days, simply call us and we'll happily arrange a credit or refund. A return authorization number, receipt and the item’s original packaging are required for all returns and exchanges. Refunds will be issued in the same method of payment as the original payment (e.g., credit card purchases will be credited to the original credit card account). At any time, Elua reserves the right to refuse a return or exchange. Elua reserves the right to request valid, government-issued photo ID prior to accepting merchandise for a return. Original shipping fees will not be refunded. We do not offer free returns at this time. Returns can be made by calling 1-888-998-0030 or by emailing us at help@branchpoint.com.