Questions or comments?

No problem, we're here to help and we'd love to hear from you! Reach us by email, snail mail, fax, phone, live chat or by using our web form. If you've got the time - we really love postcards!

Elua, a Global Hydration Company
202-8A Cumberland St. N.
Thunder Bay, ON P7A 4L1
Canada

Customer Service: 1-888-988-0030
(Mon-Fri: 9:00 am – 5:00 pm EST)

Phone: (807) 577-0030   Fax: (807) 285-4852

Email:
Twitter: @EluaWater

Elua FAQs

Here are some answers to some of the most common questions we get here at Elua.

  • FAQs About Shopping with Elua

    • Do you have a testimonials and reviews page?

      We sure do! Click here to read what others are saying about their shopping experiences with Elua. For product reviews, please check out product specific reviews found on each product page.

    • Which payment methods can I use?

      We accept PayPal and major credit cards Visa, MasterCard and American Express.

    • Which currency will I be charged in?

      Elua uses Canadian currency as it's standard. The Canadian dollar usually trades at a discount to the US dollar, as much as 20-25%. Click here for a handy currency conversion calculator.

    • Where can I see your products before I buy?

      In order to offer you the best possible customer service experience and pricing, our products are available exclusively through our website. Please visit our product pages where you can interact with the product in rich content formats including a photo gallery, product video and pdf library.

    • I do not reside in the US or Canada, can I purchase Elua products and services?

      Sorry, Elua products and services are only available in the US and Canada at this time.

    • Why should I choose Elua instead of bottled water or tap water?

      At Elua, we give you the power and tools to take back your tap and kick the bottled water habit. We give you the ability to save money, increase your freedom, improve your health and reduce your impact on our environment. We offer some of the most functional and beautiful water filtration systems on the market today and a dedicated customer service team to support you every step of the way.

  • FAQs About Shipping & Our Return Policy

    • Tell me more about shipping within Canada

      We work incredibly hard to ship your order quickly, accurately and professionally. Here's the skinny on shipping in Canada:

      • Enjoy free shipping on orders over $60.
      • Pay just $6.95 for flat rate shipping on orders over $20.
      • Pay $12.95 for flat rate shipping on orders under $20.
      • We ship from Thunder Bay, Ontario, smack dab in the middle of Canada.
      • We choose major carriers such as UPS, Purolator and Canada Post based on your address, type of address (PO Box, residential vs. commercial, etc.).
      • Most orders process and ship within 1 business day. Orders received by 12 noon EST often ship same day!
      • The transit time for most orders is 2-5 business days. Isolated and rural areas may take longer. Need it faster? Give us a call at 1-800-899-0828 and we'll happily quote and arrange overnight, expedited shipping.
      • A signature is required for all shipments with a value of $75 or greater.
      • Please make sure to include your full shipping address AND phone number using a standard format. Missing phone numbers, incorrect or partial addresses can result in long delays, lost shipments and returned orders.
      • Orders are insured in case of damage or loss.
      • Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped.
    • As a Canadian company, do you ship to the USA?

      We sure do! We're just 30 miles North of the Canadian-USA border, quite close to Minneapolis, MN. Many US customers have told us that they have received the order quickly and without any trouble. Here's how we do it:

      • Choose your preferred courier and level of service at checkout using real time rates from major carriers such as Canada Post, UPS and Purolator.
      • We ship from Thunder Bay, Ontario, smack dab in the middle of North America, 30 miles from the Canadian-USA border just North of Minneapolis, MN.
      • Most orders process and ship within 1 business day. Orders received by 12 noon EST often ship same day!
      • Illinois state taxes are charged for all orders shipping to Illinois.
      • Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees, usually around $25-30.
      • A signature is required for all shipments with a value of $75 or greater.
      • Please make sure to include your full shipping address AND phone number using a standard format. Missing phone numbers, incorrect or partial addresses can result in long delays, lost shipments and returned orders.
    • What is your return policy?

      Changed your mind? No problem. Click here for our Return Policy or call us at 1-888-998-0030 for more information. Late night shopping? Send us an email to support@elua.com.

Testimonials

Read what our clients have to say.

  • Our Elua water filtration system fits so neatly under the kitchen sink. Filtered drinking water on demand has been a great improvement for us - filling water bottles as you're rushing to get ready to go out, boiling water for tea, making my fermented concoctions and broths - it's all so convenient now!

    Julie Biljardt, Winnipeg, Manitoba

  • Bye-Bye Brita - From New Elua Customer
    Bye-Bye Brita!

    Nadia, Thunder Bay, Ontario

  • ...I allowed a flask of Elua filtered water and tap water to warm to room temperature and then tried a blind test with my wife and two daughters.  My wife's reaction was instant, and obvious.  Same thing for our 10 year old, and 5 year old.  Then I tried both samples myself at room temperature and was quite frankly shocked.  The chemical after-taste, obvious in the tap water, was disturbing.  The Elua water tasted clean, and crisp, with zero after-taste...

    Dennis Wood, Thunder Bay, Ontario

  • I just installed my Elua water [filtration] system and I have to say it is fantastic. Looks modern, does not take up too much space under the counter, the water tastes excellent, and was reasonably priced. I couldn’t be happier with this product and recommend it to everyone. Thanks Elua!

    Dawn and Stephen Mitchell, Kenora, Ontario