Return Policy

Changed your mind? No problem.

If you’ve changed your mind within 30 days, simply call us and we'll happily arrange a credit or refund.

A return authorization number, receipt and the item’s original packaging are required for all returns and exchanges. Refunds will be issued in the same method of payment as the original payment (e.g., credit card purchases will be credited to the original credit card account). At any time, ELUA reserves the right to refuse a return or exchange. ELUA reserves the right to request valid, government-issued photo ID prior to accepting merchandise for a return.

Original shipping fees will not be refunded. We do not offer free returns at this time.

Returns can be made by calling 1-888-988-0030 or by emailing us at support@elua.com.